Returns & Exchanges

JSAUX offers a 30-day money-back guarantee for any reason, ensuring you are completely satisfied with your high-performance electronic accessories. Items must be in their original packaging and condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team at support@jsaux.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial delivery.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated warehouse facility.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned hardware, we will process your refund or ship your replacement within 3 to 5 business days.